Politique d’expédition
At Zoep Watches, we are committed to delivering your order quickly, safely, and transparently. Below you'll find all the details regarding shipping times, costs, and conditions.
🚚 Shipping Options
1. Standard Delivery
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Cost: Free on all orders
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Estimated delivery time: 2 to 4 business days
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Courier: Royal Mail, Evri, or equivalent
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Tracking: Included – you will receive a tracking number via email once your order is dispatched
2. Express Delivery
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Cost: £4.99
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Estimated delivery time: 1 to 2 business days
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Order cutoff: Orders placed before 1 PM (business days) are dispatched the same day
⏱️ Order Processing Time
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All orders are processed within 1 business day after payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next working day.
📦 Order Tracking
Once your order is shipped, you will receive an email with your tracking link. You can follow your package in real time until it is delivered.
🌍 International Shipping
Currently, we only ship within the United Kingdom.
If you are interested in international shipping, please contact our support team to check availability and custom shipping rates.
🏡 Undelivered Orders
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Please ensure your delivery address is correct when placing your order.
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If the parcel is returned to us due to an incorrect address or missed delivery attempts, a new shipping fee may apply for redelivery.
💬 Customer Support
If you have any questions about shipping or your order status, we’re here to help:
📧 support@zoepwatches.co.uk
Customer service hours: Monday to Friday, 9 AM – 5 PM (UK time)
Zoep Watches – Time, styled your way.