Shipping policy
At Zoep Watches, we are committed to delivering your order quickly, safely, and transparently. Below you'll find all the details regarding shipping times, costs, and conditions.
đźšš Shipping Options
1. Standard Delivery
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Cost: Free on all orders
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Estimated delivery time: 2 to 4 business days
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Courier: Royal Mail, Evri, or equivalent
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Tracking: Included – you will receive a tracking number via email once your order is dispatched
2. Express Delivery
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Cost: ÂŁ4.99
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Estimated delivery time: 1 to 2 business days
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Order cutoff: Orders placed before 1 PM (business days) are dispatched the same day
⏱️ Order Processing Time
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All orders are processed within 1 business day after payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next working day.
📦 Order Tracking
Once your order is shipped, you will receive an email with your tracking link. You can follow your package in real time until it is delivered.
🌍 International Shipping
Currently, we only ship within the United Kingdom.
If you are interested in international shipping, please contact our support team to check availability and custom shipping rates.
🏡 Undelivered Orders
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Please ensure your delivery address is correct when placing your order.
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If the parcel is returned to us due to an incorrect address or missed delivery attempts, a new shipping fee may apply for redelivery.
đź’¬ Customer Support
If you have any questions about shipping or your order status, we’re here to help:
📧 support@zoepwatches.co.uk
Customer service hours: Monday to Friday, 9 AM – 5 PM (UK time)
Zoep Watches – Time, styled your way.